Last Updated: November 6, 2025
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Sokili (operated by Ted Too, Sole Proprietorship) ("Sokili", "we", "us", or "our") governing your access to and use of the Sokili AI-powered WhatsApp business management service ("Service").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
Contact Information:
General: [email protected]
Data Protection: [email protected]
Sokili provides an AI-powered agent that integrates with WhatsApp to automate and manage business operations for small vendors and informal savings groups (chamas). The Service includes:
The Service operates in two modes: Store Mode (for vendors managing customer sales) and Chama Mode (for managing group contributions and savings).
You must be capable of forming a binding contract under applicable law to use the Service. By using Sokili, you represent that you meet this requirement.
To use the Service, you must register an account by providing accurate and complete information, including your phone number, name, and business details. You are responsible for:
Account setup requires linking your WhatsApp Business account using the official WhatsApp Business API. You must have the authority to link the phone number or group chat you register with Sokili.
Sokili may offer different service tiers, which may include free and paid subscription plans. Pricing, features, and limitations for each tier will be clearly displayed on our website and dashboard.
Refunds are only provided if the Service has not been used during the billing period. To request a refund, contact us at [email protected] within 7 days of payment.
If a payment fails or your subscription expires, we will notify you via WhatsApp or email. You will have 7 days to retry payment. If payment is not received within this period, your access to the Service will be suspended until payment is successful.
We may offer a free trial period for new users. At the end of the trial period, you will be automatically charged for the selected subscription plan unless you cancel before the trial ends.
You agree to use the Service only for lawful business purposes consistent with these Terms and all applicable laws and regulations.
You must NOT use the Service to:
You are solely responsible for all messages, information, and content transmitted through your account. You represent that you have all necessary rights and permissions to use the Service to communicate with your customers or group members.
While we do not require you to obtain explicit consent from your customers for AI-automated responses, we strongly recommend that you inform your customers about your use of automated tools. You are responsible for complying with all applicable laws regarding customer communications.
The Service, including all software, algorithms, text, graphics, logos, images, and other content, is owned by Sokili and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your personal or business use.
You retain all rights to your business data, messages, and content. By using the Service, you grant Sokili a limited license to process your data solely to provide the Service as described in these Terms and our Privacy Policy.
If you provide feedback, suggestions, or ideas about the Service, you grant Sokili the right to use such feedback without any obligation to compensate you.
The Service integrates with WhatsApp Business API (operated by Meta Platforms, Inc.). Your use of WhatsApp through Sokili is subject to:
We are not responsible for any changes to WhatsApp's policies, features, or availability that may affect the Service.
The Service uses artificial intelligence models provided by OpenAI, Anthropic (Claude), and Google (Gemini). These providers process your messages to generate intelligent responses. We have data processing agreements in place with these providers to protect your data.
We track M-Pesa transaction references based on messages you and your customers send. We do not store payment credentials or directly integrate with M-Pesa APIs. You are responsible for verifying payment information.
The Service is provided on an "as-is" and "as-available" basis. While we strive to maintain high availability, we do not guarantee that the Service will be:
We may perform scheduled or emergency maintenance that temporarily restricts access to the Service. We will provide advance notice when possible.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOKILI PROVIDES THE SERVICE "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOKILI SHALL NOT BE LIABLE FOR ANY:
YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ALL INFORMATION, TRANSACTIONS, AND BUSINESS DATA. SOKILI IS A TOOL TO ASSIST YOUR BUSINESS OPERATIONS, NOT A REPLACEMENT FOR YOUR OWN OVERSIGHT.
You acknowledge that the use of AI to communicate with customers carries inherent risks, including the possibility of incorrect, inappropriate, or unintended responses. You agree to monitor AI interactions and assume full responsibility for all communications sent through the Service.
You agree to indemnify, defend, and hold harmless Sokili, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
You may terminate your account at any time by deleting your account through the dashboard or contacting us at [email protected]. Upon termination, your data will be permanently deleted within 30 days as described in our Privacy Policy. No refunds will be provided for the current billing period.
We reserve the right to suspend or terminate your account at any time, with or without notice, for:
Upon termination of your account, all licenses and rights granted to you under these Terms will immediately cease. Provisions that by their nature should survive termination (including liability disclaimers, indemnification obligations, and dispute resolution) will continue to apply.
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your data.
Key points:
These Terms are governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
In the event of any dispute arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the dispute through good faith negotiations.
If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to mediation or arbitration in accordance with Kenyan law.
You agree that any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought exclusively in the courts of Kenya, and you consent to the personal jurisdiction of such courts.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sokili regarding the Service and supersede all prior agreements and understandings.
We reserve the right to modify these Terms at any time. We will notify you of material changes via WhatsApp, email, or a notice on our website. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.
Sokili shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, internet outages, or third-party service disruptions.
You agree to comply with all applicable export and import control laws and regulations in your use of the Service.
If you have any questions, concerns, or requests regarding these Terms, please contact us:
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.